Manage account settings | Okta (2024)

Use your apps dashboard to perform tasks related your account. For example, edit your information, view notifications from your admin, reset your password, and customize your display language.

Before you begin

  • If you don't know your username, contact your company's help desk who set up your organization's Okta accounts.
  • If you forgot your password, use the Forgot Password link at the bottom of the sign-in page to generate a new one. If the link isn't available, contact your IT department.

Tasks

  • Edit your info
  • View Okta notifications
  • Reset your Okta password
  • Reset your Okta password without signing in
  • Select your display language

Edit your info

Use your apps dashboard to edit the following personal information without having to contact an admin:

  • First name
  • Last name
  • Primary email
  • Secondary email
  • Phone
  • Secure image
  • Password
  • Display language
  • Forgotten Password Question

You can also add extra verification factors if it's required by your org.

View Okta notifications

On your apps dashboard, you receive notifications from your administrators. Previous messages are also available from the Notifications menu.

You receive notifications when new apps are assigned to you. These are one-time messages that are sent automatically. When you close the Notification box, the new app assignment message is removed. You can find newly assigned apps at the top of the app catalog of your dashboard.

You also receive notifications sent by your administrator. The administrator creates and manages these notifications.

When there's a new message, the Notifications list automatically displays when you access your Home page. You can reopen the list at any time to review previous messages.

To view previous notifications, click the Notifications tab with the bell icon in the left sidebar of the Okta End-User Dashboard.

Reset your Okta password

Use your apps dashboard to change your password without having to contact an administrator.

  1. Sign in to Okta on your computer. In the browser, type your Okta sign-in URL(for example, https://company.okta.com, where company is the name of your company or organization).
  2. Enter your username and password and follow the authentication prompts.
  3. From the Okta home page, click your name to open the dropdown menu.
  4. Click Settings. The Account page opens.
  5. Change your password using one of the following methods.
    • In the Change Password section, enter your current and new passwords. Confirm the new password. Click Change Password to confirm the change.
    • In the Change Password section, click the link to change the password. You're redirected to a third-party page where you can reset your password.
    • In the Security Methods section, click Reset next to Password. You're redirected to a third-party page where you can reset your password.

Reset your Okta password without signing in

If you forgot your password, you may reset it as follows:

  1. In your browser on your computer type your Okta sign-in URL, such as https://org-name.okta.com, where org-name is the name of your company or organization.

  2. Click the Need help signing in? option at the bottom of the sign-in panel, and then select Forgot Password.

  3. Enter your work email address and click Reset via Email. You'll receive an email with instructions and a link to reset your password.

    Note: If you're part of an Identity Engine org, you may have the option to use a different MFA factor to reset your password, depending on your org's settings.

  4. If available, select the Sign me out of all other devices checkbox if you want to end all sign-ins on all devices and browsers.

    IMPORTANT: Sign out of all devices if you think your account is compromised.

Nickname your factors

If you're part of an Identity Engine org, you can give your factors nicknames. If you have enrolled multiple factors for phone, WebAuthn, or Okta Verify, nicknames help you identify them quickly. For example, “My personal cellphone” or “My office MacBook TouchID.”

  1. Sign in to Okta.
  2. From your apps dashboard, click your username, and then go to SettingsSecurity Methods.
  3. Click Nickname next to the factor.
  4. Add a nickname. The limit is 256 characters.
  5. Click Save.

You can also remove a nickname.

  1. Click Nickname next to the factor.
  2. Clear the nickname and click Save. The factor name reverts to its original name.

Select your display language

Customize your Okta experience by selecting your language from a list of supported languages. After you sign in to Okta, you see your apps dashboard in the language you chose. All emails generated by Okta will also be in your selected language.

  1. Sign in to Okta.
  2. From your apps dashboard, click your username, and go to SettingsDisplay Language.
  3. Click Edit.
  4. Select a language from the dropdown list.
  5. Click Save.

Related topics

Work with apps

Okta Browser Plugin

Manage account settings  | Okta (2024)

FAQs

How do I force my Okta password to reset? ›

Reset your Okta password without signing in

Click the Need help signing in? option at the bottom of the sign-in panel, and then select Forgot Password. Enter your work email address and click Reset via Email. You'll receive an email with instructions and a link to reset your password.

How do I recover my Outlook organization password? ›

Go to the Outlook.com website: Go to the Outlook.com website and click on the "Can't access my account" link. Enter your email address: Enter the email address associated with your Outlook Mail account. Select "I forgot my password": Select "I forgot my password" as the reason for resetting your password.

How to transfer Okta Verify to new phone? ›

Transfer Okta Verify to a New Mobile Phone
  1. Open My Profile App. ...
  2. Under the menu, click Set up MFA.
  3. Click Edit.
  4. Click Remove.
  5. After removing, click Setup.
  6. Click Setup.
  7. Choose your phone type and click Next.
  8. On your next phone, open the Okta Verify app, choose add account, Organization type, then scan the QR code.

What is the default password for Okta admin? ›

Default credentials: admin/OktaAdmin@123. To change the password, see Command Line Management Console reference.

How to see Okta password? ›

If this feature is enabled for the app integration, end users can do the following:
  1. From the End User Dashboard, select the Settings icon on the application tile for the app integration whose password you want to reveal. ...
  2. Select See Password . ...
  3. Click Reveal Password to display the password.

How to reset Outlook password without old password? ›

Reset a forgotten Microsoft account password
  1. Select Forgot password? If the "Enter password" window is still open select Forgotten your password? ...
  2. Verify your identity. ...
  3. Get a verification code. ...
  4. Enter code and reset password.

How do I find out what my Outlook password is? ›

Your Outlook.com password is the same as your Microsoft account password. Go to Microsoft account security and select Password security. As a security measure, you might be prompted to verify your identity with a security code.

How to access Outlook without a password? ›

Sign in to your Microsoft account Additional security options. Under Passwordless account, select Turn on. Follow the prompts to verify your account. Approve the request sent to your Microsoft Authenticator app.

How to get Okta on new phone without old phone? ›

I don't have my old phone/device

If you've registered for backup codes, or have another MFA device available, you can use our self-service MFA reset tool to get back into your account. Otherwise call us between 8am – 6pm, Monday – Friday and we'll be on hand to help.

How do I access my Okta account? ›

Usually the login page is “companyname”.okta.com. Alternatively, if you were sent an activation link email, the sign in page will be in the email body. Otherwise, contact your company's IT department to obtain the correct okta login page URL.

How to restore Okta account? ›

In the Admin Console, go to SecurityAuthenticators, and click ActionsEdit in the Password row. Click the pencil icon for the rule that you want to examine: The Okta Verify and/or Phone (SMS / Voice call) options are selected in the Users can initiate recovery with section.

How do I restore Okta? ›

Restore Okta Verify on the same Android device
  1. From a browser, sign in to your organization's Okta End-User Dashboard. If you can't sign in, contact your company's help desk.
  2. Click the arrow next to your name and go to Settings.
  3. If the Edit Profile button appears, click it.
  4. Scroll down to Extra Verification.

What do you do if you get locked out of Okta? ›

Unlock a user account that has been locked due to exceeding the password entry limitation, or other reasons.
  1. In the Admin Console, go to DirectoryPeople.
  2. In the left menu, select Locked Out.
  3. Click a user name in the Person & Username column.
  4. Click More Actions, and then click Unlock Account.

How do I contact Okta support? ›

Get support

Contact support by calling one of the following numbers: US — 1-800-219-0964. AU —1800 095 441. FR — 0800 022 4471.

How long are you locked out of Okta? ›

1. If user tries to Login in with Invalid Credentials after 3 unsuccessful login attempts, their account will be locked out. 2. After 30 minutes, the system will auto-unlock the account.

How do I reset my Okta password on the app? ›

Tasks
  1. On your device, go to Okta Mobile.
  2. Find the app that requires a password change.
  3. Tap and hold the app icon to change the password. iOS: The App Settings screen displays your username and password. If you have permission to edit your password, the field is editable. Enter a new password, then tap Done.

References

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